Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your devices brand new or refurbished?
We sell both brand new factory-sealed electronics and certified pre-owned devices. Each product page clearly indicates the condition of the item, and all refurbished units undergo a rigorous 40-point inspection process.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for delivery within 1-2 business days.
Do the electronics come with a warranty?
Yes, all new products carry the full manufacturer's warranty. For our certified pre-owned devices, iCell provides a comprehensive 12-month limited warranty covering hardware defects.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply to opened electronic items.
Which payment methods do you accept?
iCell accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible customers.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package in real-time.